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招聘职位详细需求:

Job Purpose 

Serves as direct line support of application maintenance and support for Shared Services.

Job Dimensions 

IT Call Centre provides services in IT support to all end-users internal to CSPC, covering 1st level and 2nd level support for 1000+PC and 800+ users. System Analyst–Call Centre is responsible for the provision of support inclusive of trouble-shoot client users’ hardware and software.

Principal Accountabilities 

I. 1st level IT support includes:
1. Record IT service requests into IT Call Centre System.
2. Answer, trouble-shoot simple enquiries from CSPC internal staff.
3. Provide guidelines for effective use of IT services to CSPC internal staff.
4. Track problem tickets.
5. Assign problem tickets to 2nd level IT Support staff.
6. Escalate special (specific) problems to IT Support relevant staff.
7. Manage and maintain daily operational documents, weekly and monthly reports from IT Call Centre System.
II. 2nd level IT support includes:
1. Install and configure new PCs, software installation, and computer deployment.
2. PC Image disk update and preparation.
3. Asset Management, PC, Printer, Software Inventory Management.
4. Contact vendors to repair malfunction equipment.
5. Attend to IT operational equipment procurement, Vendor Management.
6. IT administrative support and IT Document Control.
The other CST related jobs assigned by her/his direct supervisor.

Qualifications & Experience

1. Educational background:
• Bachelor degree in Computer Science, IT, Engineering or related.
2. Work experience:
• 1-3 years experience preferred in computer technical support, excellent fresh graduates would also be considered.
3. IT knowledge
• Sound knowledge of PC hardware and MS OS, MS Office, and basic network knowledge.
4. Language proficiency:
• Ability to communicate fluently in Mandarin and English, verbally as well as in writing.

Estimated Report Date 

2018-08-07

Other Information